Step one:
Phone CoMET Call handling
Please call CoMET on 0300 300 0023. Your call will be answered by one of our call handlers. All our calls are recorded for training and governance purposes.
Step two:
Initial details taken by the call handler
The following initial details will be taken by the call handler:
Step three:
Conference call with the CoMET Team
The call handler will set up a conference call with the CoMET consultant, registrar and nurse. If any other specialists or clinicians are required this can be facilitated during the call.
Step four:
Advice and Management Plan
The CoMET team will provide advice and agree on a management plan. This may be for advice and support only or for activation of the transport team to transfer
Step five:
Activation
When the decision has been made to accept for transport the team will aim to mobilise within 30 minutes for all acute unplanned transfers. You will be advised of any potential delays to this.
Step six:
Bed location
CoMET will find the appropriate PCCU bed for any emergency transfer. In times of surge bed availability will not affect the response of the team. You will be updated as soon as a bed is found.
Call handling is currently provided by 365. Please ensure basic demographic details are available when you call. There is an answerphone in place – do leave a message if it is requested. If your call is not returned within 10 minutes and is clinically very urgent please call your nearest PICU and ask for the consultant on-call.
